Difficult Conversations Training - Brisbane

Difficult Conversations Training - Brisbane

You know that sinking feeling when you need to give someone tough feedback, address poor performance, or have "the talk" about behaviour that's affecting the whole team? Most of us would rather walk over hot coals than sit down for one of these conversations. But here's the thing - avoiding them only makes everything worse.

I've been in those shoes where you're lying awake at 3am rehearsing what you're going to say, or worse, watching a small issue snowball into a massive problem because nobody wants to address it. The truth is, difficult conversations don't have to be career-ending disasters or relationship destroyers. They can actually strengthen working relationships when you know how to handle them properly.

This isn't about becoming some corporate robot who delivers feedback with no emotion. It's about having real, human conversations that get results without leaving everyone feeling like they've been hit by a truck. We'll work through the conversations you're actually having - not theoretical scenarios that sound nothing like your workplace reality.

You'll learn how to prepare for these discussions without over-scripting yourself into sounding fake. We'll cover how to start the conversation without that awkward "So... we need to talk" moment that immediately puts everyone on the defensive. More importantly, you'll discover how to listen in a way that actually helps people change their behaviour rather than just defending it.

The communication skills you develop here will transform how you handle conflict, give feedback, and navigate those tricky workplace dynamics that everyone talks about in the coffee queue but nobody knows how to fix.

What You'll Learn

How to prepare for difficult conversations without over-thinking yourself into paralysis
Techniques to start conversations that don't immediately trigger defensiveness
Ways to stay calm and focused when emotions start running high
Methods to listen that actually help people hear your message
Strategies to follow up effectively so changes actually stick
How to handle common responses like denial, anger, or complete shutdown

The Bottom Line

You'll walk away knowing exactly how to approach those conversations you've been putting off. No more sleepless nights, no more watching small problems become big ones, and no more avoiding team members because you don't know how to address issues. This training gives you a practical toolkit that works in the real world, not just in perfect scenarios. Most participants tell us they wish they'd done this training years ago - it would have saved them so much stress and drama.